Returns & Refund Policy


Refunds Policy

If for any reason you are not happy with your purchase, return it to us in its original packaging and in an unused condition within 14 days. Unfortunately, we cannot offer an exchange or refund once the 14 days have passed since your purchase.

Refund eligibility requires the following:

  • Your item must be in the same condition that you received it and also completely unused.
  • It must be in the original packaging, with no exception.

Parcels that have been undelivered due to incorrect details being supplied for delivery, missed, failed delivery or due to delivery rejection, then only the item/s cost will be refunded and not the delivery cost. This is to cover any postage cost incurred by us for sending out the item/s.

Damaged items

Item/s that are received damaged will be replaced providing you have contacted us within 24 hours. We cannot be held responsible after this time.  We will require you to send us a photo of the damaged item/items and also box/packaging arrived in within 48 hours of you letting us know about the damaged item/s, so that we can claim damages from our couriers.

Ex Display Items

These items are sold as seen and as such reflected in the price, And we will not refund once sold and signed for. Refunds will not be given on Sold as seen items.

You can contact us using our contact page on our website or by emailing hello@willowsandco.co.uk


Once your returned item/s are received they will be inspected, and we will send you an email to notify you as to the approval or rejection of your refund.

Refunds will be processed within 72 hours of receiving the returned goods. Please note that once we action the refund, it can then take between 7 and 10 working days (not including weekends or Bank Holidays) to go through, depending on which bank you use.

Sale items

Unfortunately, sale items cannot be refunded.

Discount Codes

Please note all offers and discount codes are advertised at the companies discretion and are applicable at time of purchase. We will not backdate offers and discount codes in the event of a purchase being made and then a higher discount/offer being displayed after purchase.

Willows & Co Gift Vouchers

Are redeemable against any item from the website, including sale items.
Gift Vouchers cannot be used towards other gift vouchers.
Multiple Gift Vouchers may be redeemed in one transaction only.
Gift Vouchers cannot be exchanged under any circumstances.
Gift Vouchers will be dated based on the Purchase date and will expire after 12 months.
Gift Vouchers cannot be replaced if lost or damaged.
Gift Vouchers cannot be returned or refunded.

Our standard terms & conditions apply on items bought using your gift voucher, however in the event of a refund, you will be refunded with a new gift voucher, dated from the date of the returned goods.

Returns address

To return your product, you should mail your product to:

Willowsandco Ltd
7 Castle Gate,
BB7 1AZ,
United Kingdom

You can contact us using our contact page on our website or by emailing hello@willowsandco.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All prices shown on our website are correct at the time of publication.

We accept payment by Credit and Debit cards, Klarna.

We have done our best to describe our items correctly at the time of the items being listed on our website, and it is important that you read the descriptions thoroughly. All sizes are approximate, and we clearly show sizes on every product. and we will not issue refunds if the item is not the size you expected.